There’s a difference between what is considered support & customization. We can only provide support on our Osclass templates and plugins. Officially, we will not offer help on the customization of our Osclass templates. Support is provided for our Osclass templates as they are intended to function out of the box. Anything that changes the way they look or function by default is considered customization.
If time allows, we may try to help you with customization’s if they are very easy to do, involves only a few lines of code, and do not require a lot of time to complete. However, you should not count on it because we officially do not offer help on customization.